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Customer Support

You’ve got questions, and we have answers! If these don’t help, feel free to call us at 219-940-5220, or drop us an email cs@benashay.com

1) What payment methods do you accept?
We accept all major credit cards and debit cards.

  • VISA
  • Mastercard
  • Discover
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Our website is in compliance with the new Payment Card Industry Data Security Standard (PCI) to protect your personal information and ensure security when transactions are processed using your credit card.

Our transactions are processed by Authorize.Net who is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

2) How much is shipping?
We ship via UPS mail. The shipping is based on the weight of the order as well as where the shipment is heading. You can get an exact estimate with our shipping estimator on the shopping cart page. Just add the products you are interested into your cart, and enter your zip code on the shopping cart page, by the "estimate shipping" box.

3) What is the handling fee?
The handling fee represents only the cost incurred for the packaging materials to ship our desserts to you. This includes 1) the styrofoam container and 2) the dry ice paks to maintain the quality and fresh of our desserts; and 3) the corrugated cardboard box for added protection during shipping transit.

4) How long does it take to receive a shipment?
It depends on where you live. We ship from our warehouse in the Northwest Indiana which is located in the Chicagoland area, usually within 24 hours upon payment approval. Please review our Delivery & Shipping policies for more details.

5) How do I know if my order went through?
Immediately after you place an order, you should receive an on screen conformation with your order number, as well as an email with all of your order information. Upon payment approval, you will also get a separate email when the order ships with your tracking number.

Important Reminder!

Please add our cs@benashay.com email address to your white-list to avoid our email notifications or correspondences to be forwarded to your junk mail or spam box which would interrupt or delay communications.

6) What is your return policy?
Our return policy is to do whatever it takes to make sure you are happy! If there is any problem with an order you received, please call us immediately at 219-940-5220 so we can make it right!

7) How do I check the status and track my order?
Simply log into your account and click on the order you want to track.


8) I'm having trouble with my shopping cart. What can I do?

Shopping cart problems usually occur for one or more of the following reasons:

  • Cookies are not enabled, or your browser is configured to block cookies.

  • In some cases, if the cookies on your computer may become corrupted, please clear your cookies and cache close your browser and try again.
  • The master clock on the computer is not set correctly.

  • The computer you're using is behind a firewall.
  • The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.

  • You are using a browser released prior to Internet Explorer 6.0.

  • If all else fails, try closing all open programs and restart your computer, or try from a different computer.